ISN Inc

Help Desk Management

Simple and Effective Help desk management for everyone

• Manage all your trouble tickets
• Track all your IT Assets, Non IT Assets and other asset components
• Out of the box ITIL Ready Service Desk with Incident, Problem, Change Management and CMDB
• Empower customers with integrated Knowledge base and solutions
• Review and improve through comprehensive reporting

Help Desk Management Suite:

ServiceDesk Plus

Features

• Incident Management
• ITIL Ready Problem & change management
• Asset Management & CMDB
• Self Service Portal
• Knowledge Base
• Purchase & contract management
• Service Level Agreement
• Reports

ServiceDesk Plus is a web-based ITIL Ready Help Desk software that helps you manage all your communications from a single point. It offers an integrated Request management (Trouble Ticketing), Asset management, Purchase order management, Contract Management, Self-Service Portal, and Knowledge Base. ServiceDesk Plus is an out of the box ITIL ready Service Desk with Incident, Problem, Change Management and CMDB.


ServiceDesk Plus - MSP

Features

• Incident Management
• Account Management
• ITIL Ready Problem & change Management
• Asset Management & Remote control Management
• Service Level Agreement
• Purchase & contract Management
• Knowledge Base
• Reports

ServiceDesk Plus MSP is an integrated ITIL ready Help Desk tool with Asset Management, which will help the Managed Service Providers to service and support their customers effectively. It is packed with robust trouble ticketing and comprehensive Account management in addition to the integrated asset management to manage a MSP’s customers and their assets. Experience the power of ITIL in an MSP Help Desk and deploy Incident, Problem and Change Management in your environment.

SupportCenter Plus

Features

• Customer support
• Account Management
• Service Level Agreement
• Contract management
• Telephony Integration
• Knowledge Base
• Self Service Portal
• Reports

SupportCenter Plus is a comprehensive customer help desk software for anyone and everyone to support their customers.SupportCenter Plus encompasses multi-channel communication support including email, phone, forums and Twitter, computer telephony integration with Asterisk, multi-tenancy capabilities, completely customizable self-service portal integrated with Knowledge Base, extensive reporting and Remote control to provide a wholesome experience to the customers

CMMS Software

Features

• Work order management
• Maintenance Managemen
• Preventive Maintenance
• Asset Management
• Knowledge base , Safety Tips & Check Lists
• PDA Integration
• Purchase & Contract Management
• Space & Property Management

With ISN's FacilitiesDesk you can take control of your asset and facility operations-in one easy-to-use web-based facilities management software. Starting with a simple call logging reactive help desk you have a comprehensive Facilities based product that can be utilized to its full capacity in other key areas such as CMMS with planned and preventive maintenance, asset tracking, CAFM - property management, room booking, space management, vendor management and many more.